Orders are well packed and dispatched within 24 hours(Excluding Sunday and Holidays) and not more than 3 days after receipt of payment.
If we can not ship your order within 1-3 days which is very extreme/rare conditions, we offer full refund for those orders.
We try our best to Handover the order within 1 Day after receipt of payment so if any Change in Delivery Address, pls inform us immediately after order Confirmation. Once Order is left for Courier Handover any Address Change request would not be entertained.
Orders are shipped via Private Courier Partner and will provide valid tracking number after dispatch.
If you prefer Some other Courier Logistic Service, pls inform us and an additional cost will be applied, and subject to availability of logistics.
As We can not control logistic company so xcluma.com is not liable for any delay in delivery by the courier company or postal authorities.