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Shipping Policy

Shipping Charges: xcluma offers our buyers Flat Shipping Charges throughout India independent of region, items you buy, and weight. So you buy more and save on shipping. 

  • Free Shipping: Free Shipping throughout India when Order Value is more than INR 499.
  • Flat Shipping: Flat Shipping throughout India when Order Value is less than or equal to INR 499.

                    -  Rs 80 Order Value less than 499.

                  -  Rs 100 Order Value less than 100.

Shipping Terms: 

  • Orders are well packed and dispatched within 24 hours(Excluding Sundays and Holidays) and not more than 3 Working days after receipt of payment.
  • If we can not ship your order in 3 days which is very extreme/rare conditions, we offer a full refund for those orders.
  • We try our best to Handover the order to the logistics partner within 24 hours after receipt of payment so if any Change in Delivery Address, pls inform us immediately after order Confirmation. Once the Order is left for Courier Handover any Address Change request would not be entertained.
  • Orders are shipped via Private Courier Partner (Delhivery/Bluedart/Shree Maruti or similar) and will provide a valid tracking number after dispatch. Order can be tracked under Account -> Order Detail.
  • If you prefer some other Courier Logistic Service, pls inform us and an additional cost will be applied, subject to the availability of logistics.
  • As we can not control the logistic company, so is not liable for any delay in delivery by the courier company or postal authorities.